These reviews sit next to your job adverts
Indeed is a job board first and a review site second, and that changes the economics completely. On Glassdoor a bad review affects how candidates think about you. On Indeed it appears beside the roles you are actively paying to advertise, at the exact moment somebody is deciding whether to apply.
Which means the cost is measurable in a way most reputation problems are not. If your applications per posting dropped after a run of bad reviews, that is not a vague brand issue, it is a recruitment cost you are paying every month the roles stay open.
The same protections apply here
Employee speech about pay, hours, management and working conditions is protected activity, and it stays protected on Indeed. Trying to identify a reviewer, pressuring current staff to remove posts, or treating a review as a disciplinary matter creates far more risk than the review itself carries.
So the work is the same shape as on any employer review site: report what genuinely breaches the rules, leave the protected criticism alone, and change the overall picture rather than fighting individual posts.
What Indeed will act on
Grounds that work
- Reviews naming individual managers or colleagues
- Posts by people who never worked for you
- Reviews about a different employer with a similar name
- Slurs, threats and discriminatory content
- Confidential company information
- Repeat reviews from one person
- Content that is really an advert or a job scam
Grounds that do not
- Honest criticism of management
- Complaints about pay or scheduling
- Accounts of a difficult exit
- Opinions about culture or workload
- Reviews you consider unrepresentative
Check for the wrong-employer case first. Indeed carries an enormous number of company profiles and franchise locations, and reviews land on the wrong one more often than you would think.
Franchises and multi-site employers
If you run one location of a larger brand, or several locations under one name, review attribution becomes its own problem. Reviews about a different branch, or about the franchisor rather than your business, routinely end up on your profile and pull your rating down for something you had no part in.
This is one of the more winnable arguments on Indeed, because it is a factual matter rather than a dispute about somebody’s opinion. It needs to be laid out clearly with the corporate structure explained.
What it costs
Priced per case after we have read the reviews and looked at how your profiles are structured. Misattributed and rule-breaking reviews are quick. A pattern following a restructure is a different conversation and usually not a removal one.
Nothing up front, nothing until a removal is done.
How we handle an Indeed case
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We check attribution first
Right company, right location, right entity. Fixing misattribution alone often moves the rating more than any single removal would.
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We report the genuine breaches
Named individuals and confidential information, specifically, with the guideline cited rather than a general objection.
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We look at the job postings themselves
Vague adverts and unclear pay ranges generate a particular kind of disappointed review. Sometimes the reviews are a symptom of the listings.
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We build recent, genuine feedback
Inviting honest reviews from current staff is permitted, and recency carries weight. This changes the rating faster than removals.
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We work on what candidates see first
Your careers page and your own site should be ranking for your company name alongside the job boards.
Choosing help
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They check attribution before anything else
On a platform with this many company profiles, misattributed reviews are common and are the easiest thing to fix.
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They understand employment law risk
Advice that leads to pressuring staff is worse than the reviews it was meant to solve.
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They connect it to recruitment
The measure of success here is applications per posting, not star rating in isolation.
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They will not write fake reviews
Candidates spot them, and it is a violation on top of being ineffective.
What success looks like
Misattributed reviews are gone, rule-breaking ones are gone, and the remaining picture is recent and genuine. Applications recover because candidates researching you find a company that looks current and honest rather than one with a wall of complaints and no visible response.